Services Create Value

The LED display industry is expierencing a tough time this year,and the Customers will comprehensively consider the conservation and maintaining cost  when purchase LED screen. Nowadays ¡°service¡± has become the most important focus after appearance, performance, and configuration for the manufacturer.

Recently,the SBC¡¯s has upgraded the after-sales service standard,including: "One-to-one" special services For all the customers,Each customer is equipped with fixed service.Setting up a 24-hour global customer service hotline,ensure professional,excellent service to the worldwide customers. Additionally,the SBC also lauches new warranty policy to correspond with the general concerns such as the warranty time limit and  the scope of warranty.Longer warranty period and broader scope of the warranty, so as to bring the users More benefit ,care,and  further remove the worry of purchasing.

It is widely viewed as the reaction to the current situation of the LED displays industry .Furthermore,the SBC hold a "maintenance skills conpetition" and "after-sales service skills conpetition¡± nationwide to improve the service quality.

¡°Two Competition¡±simultaneously,comprehensively enhance the Service skills

The SBC¡¯s "maintenance skills Competition"and"after-sales service skills Competition " have arrived at its second session this year. And the "after-sale maintenance skills Competition lasted  for 5 months, across 7  competition area in 7 cities, The "service skills competition" cross 3 area .The main contents of the two games, involved in after-sales service processes knowledge, the complaints handling, common fault determination, the entire screen fault diagnosis, LED display disassembly, Assess through the world's leading core customer data management system and on-site operations.

Technicist from after-sale department said:¡±these two competition involved in  more than 80  national networks,cover all aspects of after-sales service of the LED display, it will further enhance the service quality of SBC. 

The "Overall led display Service" idea enhance the brand image

On the one hand,  we wrok hard, through the after-sale consultancy and maintenance skills competition, to further upgrade the service quality, on the other hand, the SBC also lauches new warranty policy to correspond with the general concerns such as The warranty time limit and the scope of warranty. No doubt it will enhance our competition when facing the current fierce competition in the LED display industry

In fact, the LED display manufacturing costs continuely rise resulted by factors such as the rise in raw material prices, the former practice to seize the market through cut price has become increasingly unworkable. SBC knows it clearly,we are determined to enhancing our service standard, we believe it will not only become the best weapon to win in this price battle,but also it will become powerful surpport to our brand image-- "professional, innovation, passionate,serious, better done than word".

In 2008,SBC has a huge adjustment with channels, marketing, supply system , now we not only upgrate our products and services, but also a ¡°overall service¡±concept has begun taking shape,covered with pre-covering and after-sale, including consulting, consultancy and maintenance, maintenance, etc. The SBC has adjisted its warranty policy , the completion of the second plant, after-sale consultants and maintenance skills competition all show a fact that the SBC  ¡®Services create value¡¯service idea " has been increasingly implemented ,bringing more and more benefit to our customers, it also will further boost the SBC¡¯brand image , consolidate our new competitive advantage. in the market.